At Varun Dresses, we want you to love your purchase! If you are not completely satisfied with your order, we are here to help. We offer a hassle-free, 7-Day Easy Return policy for eligible items.

Please read the following guidelines carefully to understand our return and refund process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Timeframe: The return request must be initiated within 7 days of the delivery date.
• Condition: The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.
• Packaging: The item must be in its original packaging with all original tags, labels, and accessories fully intact.

2. Non-Returnable Items

For hygiene and safety reasons, certain categories of products cannot be returned or exchanged. These include:

• Innerwear and Lingerie: Including panties, slips, vests, and bloomers.
• Customized or made-to-order ethnic wear.
• Items purchased during clearance sales or marked as “Final Sale.”
• Gift cards.

3. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact our customer support team via email at contact@example.com or reach out to our WhatsApp Support within 7 days of receiving your order.
2. Provide your Order Number, the name of the item(s) you wish to return, and the reason for the return. If you received a defective or incorrect item, please include clear photographs of the product and the defect.
3. Our team will review your request and, upon approval, provide you with a Return Authorization and instructions on how to send the package back to us.

4. Shipping Guidelines for Returns

• Defective or Incorrect Items: If the return is due to an error on our part (e.g., wrong size sent, damaged product), Varun Dresses will cover the return shipping costs or arrange a reverse pickup (where available).
• Customer Preference (Size/Color Changes): If the return is due to a change of mind or ordering the wrong size, you may be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. The Refund Process

Once your returned item is received and inspected at our facility, we will send you an email or message to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment (Credit Card, UPI, Net Banking, etc.) within 5 to 7 business days, depending on your bank or payment provider.
• Cash on Delivery (COD) Orders: For COD orders, refunds will typically be issued to your bank account. Our support team will request your bank details (Account Number and IFSC code) to process the transfer.

6. Missing or Late Refunds

If you haven’t received a refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done all of this and you still have not received your refund, please contact us at contact@example.com.

7. Exchanges

We only replace items if they are defective, damaged, or if you need a different size of the exact same product (subject to availability). If you need to exchange an item, please initiate the process through our customer support channels.

8. Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not already been dispatched. Once an order has been shipped, it cannot be canceled, but you may return it following our standard return policy above.

9. Contact Us

For any questions regarding your return or refund, please reach out to us at:

• Email: barundas0028@gmail.com
• Phone/WhatsApp: 8389855286